Phone Ordering Voice AI Benefits
Our voice AI solution transforms how your restaurant handles phone orders
Never Miss a Call
Our AI answers every call, even during peak hours, ensuring you never miss an order opportunity due to busy staff.
Improve Order Accuracy
Our AI captures orders with precision, confirms details, and sends accurate information directly to your POS system.
Increase Revenue
Boost sales with consistent upselling, reduced abandoned calls, and the ability to handle more orders simultaneously.
How It Works
Our phone ordering voice AI solution seamlessly integrates with your existing systems
Customer Calls Your Restaurant
When a customer calls your restaurant, our AI assistant answers the phone with your customized greeting.
AI Takes the Order
Our AI engages in a natural conversation, taking the customer's order with high accuracy, including modifications and special requests.
Order Confirmation
The AI confirms the order details, suggests relevant add-ons, and provides the customer with pickup or delivery information.
Seamless POS Integration
The order is automatically sent to your POS system and kitchen display, ready for preparation.
Advanced Phone Ordering Voice AI Features
Designed specifically for restaurant phone ordering
Multi-language Support
Our AI speaks multiple languages, allowing you to serve diverse customer bases and expand your market reach.
Intelligent Upselling
AI-powered suggestions based on order content, time of day, and historical data to maximize average ticket size.
Unlimited Call Capacity
Handle multiple calls simultaneously, eliminating busy signals and hold times even during peak hours.
Human Backup
Seamless handoff to human staff for complex situations, ensuring customer service is never compromised.
Real-time Analytics
Comprehensive dashboard with call patterns, peak times, and performance metrics to optimize operations.
Secure Payment Processing
PCI-compliant payment processing for phone orders with advanced fraud detection.
Success Stories
See how leading restaurants have transformed their phone ordering operations
Pizza Delivery Chain Handles 200% More Orders
A regional pizza chain with 25 locations implemented Lilac Labs' phone ordering voice AI and saw dramatic improvements in order handling capacity and customer satisfaction.
"Before implementing Lilac Labs' phone ordering AI, we were missing up to 40% of calls during peak dinner hours. Now, every call is answered promptly, orders are taken accurately, and our staff can focus on food preparation and delivery. Our customers love the consistent experience, and we've seen a significant increase in repeat orders."
Jennifer Lee
Owner, Fusion Bistro
40%
Reduction in Labor Costs
$350K
Annual Revenue Increase
Seamless Integration with Your Systems
Our phone ordering voice AI works with your existing hardware and software
POS Systems
Toast, Square, Clover, PAR, and more
Phone Systems
Works with VoIP and traditional systems
Online Ordering
Integrates with your digital platforms
Payment Systems
Secure payment processing options
Simple Implementation Process
We handle the entire setup process to get you up and running quickly
Consultation
We assess your current phone system and customize our solution to your specific menu and processes.
Integration
Our team integrates the voice AI with your phone system and POS with minimal disruption to operations.
Training
We provide comprehensive training for your staff on how to monitor and manage the AI system.
Ongoing Support
Our team provides 24/7 monitoring and support to ensure optimal performance.
Most restaurants are fully operational with our phone ordering voice AI within 1-2 weeks of signing.
Frequently Asked Questions
Common questions about our phone ordering voice AI solution
How does the AI handle complex orders or special requests?
Our AI is trained on thousands of restaurant conversations and can understand complex orders, modifications, and special requests. It confirms details with customers to ensure accuracy and can handle multi-item orders with ease. For extremely unusual requests, the system can seamlessly transfer to a human staff member.
What happens if my phone lines are already busy?
Our system can handle multiple calls simultaneously, effectively eliminating busy signals and hold times. This means you'll never miss an order due to busy phone lines, even during peak hours. The AI can process orders from multiple customers at once, dramatically increasing your order capacity.
How does the voice AI integrate with my existing phone system?
Our solution works with both traditional phone lines and VoIP systems. We provide a simple integration that routes incoming calls through our AI system before connecting to your existing phone infrastructure. This requires minimal changes to your current setup and can be implemented with little to no downtime.
Can the AI handle different languages?
Yes, our phone ordering voice AI supports multiple languages including English, Spanish, French, and Mandarin, with more languages being added regularly. This allows you to serve diverse customer bases and expand your market reach. The system automatically detects the language being spoken and responds accordingly.
How does payment processing work for phone orders?
Our system offers secure, PCI-compliant payment processing options for phone orders. The AI can collect credit card information verbally or send customers a secure payment link via SMS. All payment data is encrypted and handled according to the highest security standards to protect both your business and your customers.