Privacy Policy

At Lilac Labs, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Express interest in obtaining information about our products or services
• Participate in activities on our services (such as posting comments or reviews)
• Contact customer support
• Participate in promotions, contests, or surveys

The personal information we collect may include:

• Name
• Email address
• Phone number
• Business name and address
• Job title
• Payment information

Voice Data

Our voice AI technology processes voice data during interactions with our services. This may include:

• Voice recordings of customer orders
• Transcriptions of voice interactions
• Order details and preferences

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our services. This information does not reveal your specific identity but may include:

• Device and usage information (such as your IP address, browser type, and operating system)
• Location information
• Log and usage data
• Cookies and similar technologies

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, operating, and maintaining our services
• Improving, personalizing, and expanding our services
• Understanding and analyzing how you use our services
• Developing new products, services, features, and functionality
• Communicating with you about updates, security alerts, and support messages
• Processing your transactions and managing your account
• Training and improving our voice AI technology
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations

3. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Affiliated Companies: We may share your information with our affiliated companies for purposes consistent with this Privacy Policy.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access the personal information we have about you
• The right to request that we correct or update any personal information we have about you
• The right to request that we delete any personal information we have about you
• The right to object to the processing of your personal information
• The right to request portability of your personal information
• The right to opt-out of marketing communications

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more information about our use of cookies and your choices regarding cookies, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. If we make material changes to this Privacy Policy, we may notify you by email or by prominently posting a notice on our website. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Lilac Labs, Inc.
123 Tech Avenue
San Francisco, CA 94107
Email: privacy@lilaclabs.com